Widerrufsrecht

Return & Refund Policy

We have a 15-day return policy. You have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You must also provide proof of purchase.

To start a return, contact us at support@myeasymart.com. If your return is accepted, we will email you the return address and instructions on how to send your item back.

Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect. We do not charge a restocking fee.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible at support@myeasymart.com if your item is damaged, defective, or incorrect so we can review the issue and make it right.

For damaged, defective, or incorrect items, we will provide return instructions and a suitable solution, such as a replacement or refund.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of opened or used beauty, wellness, or personal-care products.

We also do not accept returns of perishable goods, custom or personalized products, hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you are unsure whether an item is eligible for return, contact us at support@myeasymart.com before sending it back.

Exchanges

The quickest way to get a different item is to return your original item. Once your return is accepted, you can place a new order for the item you want.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason. The item must be unused, in its original condition, and in its original packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@myeasymart.com.